Refund policy

At Darwaza, customer satisfaction is our priority.

Returns

• Returns are accepted within 7 days of delivery

• Product must be unused, unwashed, and in original packaging

• Proof of purchase is required

Non-Returnable Items

• Used or damaged products

• Items returned after 7 days

• Sale or discounted items

Refund Process

• Once approved, refunds are processed within 7–10 working days

• Refunds for Cash on Delivery (COD) orders are issued via bank transfer or store credit

Damaged or Wrong Product

If you receive a damaged or incorrect item, contact us within 24 hours of delivery.